No Hidden Data Sharing
We don't sell your browsing history, game preferences or payment patterns to advertisers or data brokers — your lobby activity stays yours.
LEGAL REFERENCE
Your Privacy Comes First at puma128
We handle your account details, payment information and personal data with the same care you'd expect from a brand built for Indonesia. This policy shows exactly how we...
Data ProtectionPayment SecurityAccount PrivacyTransparent PracticesYour Control
How We Collect and Use Your Information
When you open an account with puma128, we collect information needed to verify your identity, process deposits via DANA, OVO, GoPay and QRIS, and keep your account secure. We use your data to deliver the lobby experience, prevent fraud, comply with local regulations in supported regions, and communicate about your account activity. We never sell your personal information to third parties. Your
payment details are encrypted and stored securely. We retain your data only as long as needed to serve your account and meet legal obligations.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Questions About Your Privacy
Email Support
Reach our privacy team at [email protected] with any questions about how we handle your data, account security or payment information.
Live Chat
Chat with our team directly through your account dashboard to discuss privacy concerns, data requests or account protection in real time.
Account Settings
Manage your privacy preferences, communication choices and data visibility directly in your account settings under Privacy & Security.
PLATFORM TRUST SIGNALS
Why Your Data Is Safe With Us
Encryption Standard
All account logins, payment transactions and personal data travel through industry-standard SSL encryption, the same technology banks use to protect your money.
Secure Payment Gateway
DANA, OVO, GoPay and QRIS transactions are processed through certified payment partners who meet Indonesia's financial security requirements and international standards.
Regular Security Audits
We conduct ongoing security reviews to identify and fix vulnerabilities before they affect your account, keeping our systems ahead of emerging threats.
Limited Staff Access
Only authorized team members can access your personal data, and only when needed to support your account or investigate security concerns.
Data Breach Protocol
If a security incident occurs, we notify affected account holders immediately and provide guidance on protecting your account and payment methods.
Compliance Framework
We follow privacy regulations applicable to gaming platforms in supported regions and maintain transparent policies about data handling and retention.
WHY THIS PLATFORM
How Our Privacy Policy Stands Out
Indonesia-First Payment Security
DANA, OVO, GoPay and QRIS are integrated with local security standards, so your e-wallet and bank transfers are protected by familiar, trusted systems.
Clear Retention Periods
We specify exactly how long we keep your data — account records stay active while your account is open, then we securely delete or anonymize them.
Your Right to Access
You can request a copy of all personal data we hold about you, and we'll provide it in a readable format within 30 days of your request.
Transparent Cookie Use
We explain which cookies track your session, which improve your experience, and which measure site performance — you control most of them.
Easy Opt-Out Options
Unsubscribe from marketing emails, disable promotional notifications and adjust communication preferences directly in your account dashboard.
Regular Policy Updates
When we change this policy, we notify you in advance and explain what's different — we don't slip changes past you in fine print.
SERVICE CONTEXT
What This Policy Protects
Account Credentials
Your username, password and login history are encrypted and stored...
Payment Information
DANA, OVO, GoPay and QRIS details are tokenized — we...
Identity Verification
Your name, ID number and contact details are used only...
Transaction Records
Your deposit and withdrawal history is kept private and visible...
Behavioral Data
We track which games you play and when you're active...
Communication Preferences
You control whether we email you about promotions, game updates...
Privacy Policy Questions Answered
We retain your account records for seven years to comply with financial regulations in supported regions, then securely delete or anonymize them. You can request deletion of non-essential data sooner by contacting support.
Yes. Submit a data access request through your account settings or email [email protected], and we'll provide a complete copy of your data within 30 days in a readable format.
Absolutely. We use tokenization so we never store your actual wallet credentials, only a secure reference. All transactions are encrypted and processed through certified payment partners.
We share data only with payment processors, fraud-prevention services and legal authorities when required by law. We never sell your information to advertisers, data brokers or marketing firms.
We notify affected account holders immediately, explain what happened, and provide steps to secure your account. We also conduct a full investigation and strengthen our security to prevent recurrence.
Go to your account settings under Notifications & Communication and toggle off promotional emails, SMS and push alerts. You can adjust these preferences anytime without affecting your account access.
No. Our cookies track your session on puma128 and help us improve your experience, but we don't follow you to other sites. You can disable non-essential cookies in your browser settings.